FAQ
Collections
Your product(s) are printed to order locally. To do our bit for the environment we decided that delivery and pick up is at the school. When your product(s) are ready we will contact you by email to confirm the dates below.
Your order will be ready for pick up from FIS, the date of pick up is on your order confirmation email from us. If you are unable to make these dates then please email us to agree a pick up.
Exchange / Refund Policy
If you are not completely satisfied or ordered the wrong size, you can return any unworn items (in their original condition) within 14 days of receiving your delivery for a full refund. Please contact us through our contact page to advise us of any problem. This does not affect your rights to return faulty items.
what you can’t send back?
Unfortunately, some items are non-cancelable and non-refundable:
- Anything that’s made to your specific requirements (ie: outside of standard variation options offered to all customers), is personalised or otherwise can't be resold due to a bespoke element. e.g. Graduation Hoodies, or items that have been personalised with a name.
Fabric weight / density?
Fabric weight / density helps explain the thickness of textile products. It is a measurement that provides the base weight of the fabric, given as a value of grams per square metre.
Green credentials
All clothing products are manufactured with organic and recycled materials. All items are printed in Herzogenaurach.
Labels / Laundry Markers
We recommend that you add your child's name and grade to all garments to make sure it can be identified when misplaced or lost. There are many services online where you can buy iron on labels with your child’s name or you can buy a laundry marker in many stores (e.g. Müller).
Here are a few links to online label printers but please be advised that we have no connections to these companies and therefore can’t vouch for their prices, service or quality.
https://www.edding.com/products/edding-8040-laundry-marker/
https://www.mynamelabel.de/collections/kleidungsetiketten
Ordering schedules
There are several main time windows for you to place and receive your orders. Look out for updates on Instagram or FIS newsletter. See Deliveries for more detail.
Payments
All payments are made through SHOPIFY PAYMENTS (credit cards, bank transfer) or PAYPAL.
Personalisation Guidelines
For the personalisation of your hoodie, you can use your first and/or last name or a nickname that is closely related to your actual name or an alternative name known by the school. In cooperation with the school, we kindly ask to not use fantasy names as it is difficult to determine which of those are appropriate to wear at official school events in conjunction with the school brand. Special characters should only be used for the correct spelling of your name.
A good sense check is whether it would be appropriate for a teacher to call you by that name. Here are a few examples:
Jones – Jonesy ✅
Daniella – Dany ✅
Robert – Bob ✅
Smith - Pink Dragon ❌
Susanne - Donald Duck ❌
Size chart
can be found on product pages
Washing Instructions
Wash similar colours together, at 30 degrees, DO NOT use tumble drier, DO NOT iron on print, wash and iron inside out and ensure zips are fastened.