FAQ

Deliveries

Your product(s) are made to order locally. To do our bit for the environment we decided that delivery and pick up is at the school. When your product(s) are ready we will contact you by Email to arrange for a convenient pick up.  We will confirm by email when your order is ready.

The next planned delivery is early December 2022, this is for the order deadline of November 14th 2022

Exchange / Refund Policy

If you are not completely satisfied or ordered the wrong size, you can return any unworn items (in their original condition) within 14 days of receiving your delivery for a full refund. Please contact us through our contact page to advise us of any problem. This does not affect your rights to return faulty items.

what you can’t send back?

Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard variation options offered to all customers), is personalised or otherwise can't be resold due to a bespoke element

Fabric weight / density?

Fabric weight / density helps explain the thickness of textile products. It is a measurement that provides the base weight of the fabric, given as a value of grams per square metre.

Feedback

You can leave us feedback on GOOGLE also. 

Green credentials

All clothing products are manufactured with organic and recycled materials. All items are printed in Herzogenaurach or Bamberg.

Labels / Laundry Markers

We recommend that you add your child's name and grade to all garments to make sure it can be identified when misplaced or lost. There are many services online where you can buy iron on labels with your child’s name or you can buy a laundry marker in many stores (e.g. Müller).

Here are a few links to online label printers but please be advised that we have no connections to these companies and therefore can’t vouch for their prices, service or quality.

https://www.edding.com/products/edding-8040-laundry-marker/

https://kleberli.de/namensaufkleber/

https://www.gutmarkiert.de/bugeletiketten.html

https://www.mynamelabel.de/collections/kleidungsetiketten

Payments

All payments are made through SHOPIFY PAYMENTS (credit cards, bank transfer) or PAYPAL.

Personalisation Guidelines

For the personalisation of your hoodie, you can use your first and/or last name or a nickname that is closely related to your actual name or an alternative name known by the school. In cooperation with the school, we kindly ask to not use fantasy names as it is difficult to determine which of those are appropriate to wear at official school events in conjunction with the school brand. Special characters should only be used for the correct spelling of your name.

A good sense check is whether it would be appropriate for a teacher to call you by that name. Here are a few examples:

Jones – Jonesy ✅

Daniella – Dany ✅

Robert – Bob ✅

Smith - Pink Dragon ❌

Susanne - Donald Duck ❌

Ordering schedules

Currently there are two main time windows for you to place and receive your orders. The next planned order window opens at the beginning of 2023.  See Deliveries for more detail.

Size chart

For Adults size chart click here

For Kids size chart click here

Washing Instructions

Wash similar colours together, at 30 degrees, DO NOT use tumble drier, DO NOT iron on print, wash and iron inside out.